Laura Hockenbury

Whether as customers or employees, we’re sensitive to the nuances of customer service. But we often don’t realize the costs of those welcoming expressions, nor do we consider how they’re compensated. Laura Hockenbury draws from her own experience in the service industry and as a Buddhist Chaplain to encourage us to reframe our perceptions of everyday transactions into meaningful moments of human interaction, offering suggestions for people on both sides of the cash register. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at